After launching the software, nothing happens.I can't get into my software

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I'm sorry to hear you're having trouble launching Spine. Here are a few steps you can try to resolve the issue:

  1. Check for Interfering Software: Ensure that no antivirus, firewall, or other security software is interfering with Spine. Such software can sometimes block or interfere with Spine's operation. You may need to whitelist Spine or temporarily disable the security software to test if it is the cause.

  2. Check the Log File: The spine.log file can provide valuable information about what might be going wrong. You can find the log file in the following locations:

    • Windows: <user home folder>\Spine\spine.log
    • Mac: <user home folder>/Library/Application Support/Spine/spine.log
    • Linux: <user home folder>/.spine/spine.log

  3. Run from Command Line: Try running Spine from the command line to see if any error messages are printed:

    • Windows: Open Command Prompt and run: 
           cd C:\Program Files\Spine
     spine
    • Mac: Open Terminal and run: 
           /Applications/Spine.app/Contents/MacOS/Spine
    • Linux: Open Terminal and run: 
           ./Spine.sh

  4. Update or Reinstall Spine: Ensure you have the latest version of the Spine launcher. Download the latest version from your Spine license page and reinstall it.

  5. Close Other Applications: On macOS, some applications can interfere with Spine. Try closing other programs, especially those that enhance Finder or manage windows.

  6. Delete Settings Files: Deleting the settings files can sometimes resolve startup issues. You will need to re-enter your activation code after doing this:

    • Windows: <user home folder>\Spine\settings\
    • Mac: <user home folder>/Library/Application Support/Spine/settings/
    • Linux: <user home folder>/.spine/settings/

If none of these steps resolve the issue, please provide the spine.log file for further analysis.

  • Nate

  • Publicación n.º 3
  • Publicación en inglés

What OS are you using? If you are using Mac, be sure to download the latest launcher (4.2.17) as it has fixes for Spine on Mac not starting.

spine.log
47kB

I tried turning off all firewalls.But the problem remains unresolved.

  • Nate

  • Publicación n.º 5
  • Publicación en inglés

Thanks. This happens when other software on your computer interferes with Spine. Please make sure to safelist Spine with any antivirus or similar software.

    Nate Thanks for your reply.I have turned off all antivirus software and firewalls.But the problem is still not solved.The software still won't start.

        7dani Unfortunately, we cannot determine what exactly is interfering with the software, so we can only talk about possible causes.

        I know you said you've disabled it, but some anti-virus software can be quite nasty. For example, Comodo Firewall will continue to run in the background, manipulating Spine and other software, even if it is disabled. Comodo Firewall must be completely uninstalled to stop it from messing with other software. Other antivirus software may behave similarly.
        Please refer to the threads of users who have encountered similar problems in the past:
        https://esotericsoftware.com/forum/d/15476-unable-to-launch/7
        https://esotericsoftware.com/forum/d/17493-quotunable-to-start-spinequot/5